Call Us
FAQ
Membership card
How much does the membership card cost?
$40 taxes included, annually, this covers our beautiful real wood boxes, bottle-sized sauces and condiments.
Why a membership card?
In order to establish a taste profile system and thus avoid you having to scrutinize an entire menu, but also to use luxury and eco-responsible packaging.
What does the membership card include?
15% OFF every order! Your 100% reusable lacquered wooden boxes, bottle-sized sauces and condiments. We'll also automatically add small desserts if you order 24 hours in advance.
Also, bonus gifts quite often, to help you discover new fish.
What should I do with my boxes?
We ask our members to return their fishbox within 30 days, either with your next order or by dropping them off in our return box outside.
Orders
What are the deadlines for cancelling an order?
The best time is 24 hours, but if you're a member, of course we'll work miracles!
Can I order on the same day?
Of course, our usual turnaround time is 3 hours, but our chefs love it when you order the day before, it gives them the opportunity to spoil you even more!
And if you're a member, our concierge will always try a miracle!
Where do I need to pick up my order?
At 9 Avenue Lanning, local 101 in St-Sauveur-des-Monts.
What time should I pick up my order?
You will plan the picking time; this is a promise from us, but you are under no obligation to arrive at the precise time; it will be waiting for you here, nice and cool.
What are my options if I cannot pick up my order?
By notifying us 24 hours in advance, we will be happy to deliver to our members' homes for a delivery fee based on the distance to be covered.
On the Menu
Will I get the same recipes every week?
Of course not, these will depend on the week's deliveries, the chefs' menu (available online) but this will always be aligned with your taste profile.
What if my tastes or diet change?
With each order, you will have the option to modify your customer profile. Similarly, if you realize there's an ingredient you don't like.
Do you have any vegan options?
Certainly, our menu is 100% personalized; you simply need to select a product, allergy, or particular dietary requirement and mention it when you fill out your taste form.
Do you have any keto options?
Since rice is not allowed in the keto diet, you have the option of getting an aquarium and selecting the greens only option.
What are your options for pregnant women?
Our menu is 100% personalized; simply mention your preferences when filling out your taste form. You can also contact our concierge at any time if your needs change; your client profile will then be updated.
How do you manage allergies, is it 100% guaranteed?
Our chefs respect the rules and do their best to avoid any cross-contamination, but we cannot guarantee 100% that there is no trace.
